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Cancellation & Refund Policy

We understand that travel plans may change unexpectedly. This policy explains the rules, conditions, and procedures regarding cancellations and refunds for bookings made through our platform. By confirming your booking, you agree to the terms outlined below.

1. General Conditions

  • All cancellations and refunds are governed by the airline, hotel, or service provider’s fare rules.
  • Our platform acts as an intermediary; we cannot override or alter provider policies.
  • Service fees or convenience charges collected by us are non-refundable.

2. Flight Cancellations

  • Refundable Tickets: Eligible for cancellation as per airline policy. Cancellation charges may apply.
  • Non-Refundable Tickets: No refund is permitted. In some cases, taxes may be refundable.
  • Partially Used Tickets: Refunds are calculated by the airline based on the unused portion of travel.
  • No-Show Passengers: Failure to board the flight without prior cancellation is treated as a no-show and is non-refundable.

3. Date & Time Changes (Rebooking)

  • Most airlines allow changes to travel date or time for a rebooking fee plus any fare difference.
  • Requests must be made at least 24–48 hours before departure (depending on airline policy).
  • All changes are subject to seat availability in the desired class.

4. Refund Process

  • Refund requests must be submitted through our customer support team.
  • Once the request is raised, we will forward it to the airline/service provider for approval.
  • Refunds, if approved, will be processed within 7–14 business days (timeframes may vary depending on the airline or payment provider).
  • Refunds are credited to the original mode of payment only.

5. Force Majeure & Involuntary Cancellations

  • If a flight is cancelled due to reasons beyond control (e.g., weather, strikes, technical issues, government restrictions), refunds or alternative travel options will be offered as per airline policy.
  • In such cases, our platform will not be liable for additional expenses such as accommodation, meals, or transportation.

6. Hotels & Other Services (if applicable)

  • Hotel bookings, car rentals, and other services are subject to the cancellation/refund rules of the respective provider.
  • Some bookings may be non-cancellable and non-refundable.
  • Please review provider-specific terms before confirming your booking.

7. Important Notes

  • Refund values may vary depending on how much of your journey is completed.
  • Taxes and fees are refundable only if permitted by the airline/provider.
  • Optional services (meals, seat selection, extra baggage, insurance) are generally non-refundable once booked.

8. Contact for Cancellation & Refunds

For cancellation or refund assistance, please contact our support team: